Zipwhip

Your customers are only a text away

Auto Replies

Ensure your customers always get a response. Assign a message to be sent outside business hours, or during lunch breaks and other times your team can’t respond immediately.

Keywords

Answer common questions, run promotions and more with SMS Keywords. Create a Keyword, e.g. “Tickets” that triggers an automatic reply any time a customer texts in that word.

Templates

Create reusable text message templates so you can quickly send standard messages again and again.

Scheduled Messages

Stay on top of operational messages like appointment and billing reminders by scheduling them ahead of time. Compose your message from scratch or use a template, then choose a day and time for it to be sent.

Custom Fields

Personalize messages quickly by choosing any contact information to include dynamically such as customer case number, product reference, etc.

MMS

Enhance your messages with images and video. Send documents such as insurance policies and resumes to eliminate the need for email.

Group Messaging

Quickly send BCC messages to groups of up to 50 contacts. Pair with Dynamic Fields to create messaging that still feels personalized.

Custom Signatures

Add your signature with one click or set it to automatically attach to every message.