Ensure your customers always get a response. Assign a message to be sent outside business hours, or during lunch breaks and other times your team can’t respond immediately.
Answer common questions, run promotions and more with SMS Keywords. Create a Keyword, e.g. “Tickets” that triggers an automatic reply any time a customer texts in that word.
Create reusable text message templates so you can quickly send standard messages again and again.
Stay on top of operational messages like appointment and billing reminders by scheduling them ahead of time. Compose your message from scratch or use a template, then choose a day and time for it to be sent.
Personalize messages quickly by choosing any contact information to include dynamically such as customer case number, product reference, etc.
Enhance your messages with images and video. Send documents such as insurance policies and resumes to eliminate the need for email.
Quickly send BCC messages to groups of up to 50 contacts. Pair with Dynamic Fields to create messaging that still feels personalized.
Add your signature with one click or set it to automatically attach to every message.